Welcome to Flowers Alperton. These Terms & Conditions set out the basis on which you may place orders for flowers and related products from our website, and how we supply these products to you. By placing an order through our website, you agree to be legally bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all orders delivered within Alperton and the surrounding areas.
In these Terms & Conditions:
Placing an order on the Flowers Alperton website consists of the following steps:
Please ensure you check all order details before payment. Inaccurate or incomplete delivery information may result in delays or failed deliveries, for which we cannot be held responsible.
We accept payment online via major debit and credit cards, as indicated at checkout. Your payment details are securely processed by our authorized payment providers. All transaction data is encrypted for your security.
The total price for your order will be clearly indicated prior to completion of the purchase and includes VAT and standard delivery charges, unless specified otherwise. By submitting your payment, you confirm you are authorised to use the selected payment method.
Once payment is received and your order is confirmed, a binding contract exists between you and Flowers Alperton, subject to these Terms & Conditions.
We strive to accurately represent available flowers and gifts on our website. However, all products are subject to availability as certain flowers or items may be seasonal or limited in supply. If a particular flower or gift item is not available, we reserve the right to substitute it with a product of equal or greater value and similar style. We will make reasonable efforts to contact you if a significant substitution is required that may materially impact your order.
Minor variations in appearance, packaging or presentation may occur due to the perishable and handmade nature of our products. Product images are for illustrative purposes and may not always fully represent the product delivered.
We offer flower delivery in Alperton and selected surrounding areas. At checkout, you will select your preferred delivery date and provide the recipient's details. We aim to fulfil deliveries within your chosen date wherever possible. Same-day and next-day delivery may be available depending on the type of product and time of order.
Please note:
If you need to cancel or amend your order, please notify us as soon as possible. Orders may only be cancelled or changed if work has not yet commenced or if the flowers have not been dispatched. As flowers are perishable goods, cancellations after dispatch or once preparation has commenced may not be possible, or may incur a charge to cover our reasonable costs.
To request a cancellation or amendment:
For amendments, if the requested change alters the total value of your order (such as an upgrade in bouquet size), you will be charged or refunded the difference accordingly.
Your satisfaction is important to us. If you are dissatisfied with your order, please contact us within 24 hours of delivery, providing a clear description of the issue and photographic evidence where appropriate.
Where flowers or gifts include an option for personalisation (such as a message card), please ensure that all content is provided accurately and appropriately. We reserve the right to refuse or edit a message that contains language or content deemed inappropriate, offensive, or contrary to our standards.
We are not liable or responsible for any delay in performance or failure to deliver your order where such delay arises from circumstances beyond our reasonable control. This may include, but is not limited to, civil disturbances, acts of God, adverse weather, labour disputes, or supply shortages affecting our operations or those of our suppliers.
We shall not be liable to you or any third party for any indirect, special, incidental, or consequential loss or damage arising from the supply or non-supply of our products, or for any delay or failure to deliver due to circumstances beyond our control.
Our total liability for any claim arising from your purchase from Flowers Alperton shall be limited to the value of the products supplied to you. Nothing in these Terms & Conditions shall exclude liability for death or personal injury caused by our negligence or for any other liability which cannot be legally excluded or limited.
We are committed to protecting your privacy and handling your personal data securely and responsibly, in line with UK data protection law. We will only use your personal data to fulfil your order, process payments, and, where you have given your consent, to provide you with updates and promotional offers. All data provided to us is stored and transmitted securely and will not be shared with third parties except as necessary to complete your transaction or where required by law.
All content and materials featured on our website, including images, text, logos, and product designs, are the intellectual property of Flowers Alperton or have been licensed for our use. Copying, downloading or unauthorised use of this material is strictly prohibited without our prior written consent.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to your use of our website or the ordering of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the other provisions shall continue to apply in full force and effect. Failure by us to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon being posted on our website and you are deemed to accept the amended terms when placing a new order or continuing to use our site.
These Terms & Conditions apply to all customer orders for flower delivery made via our website for delivery in Alperton and the surrounding areas. Should you have any questions regarding these terms, please contact our customer service team for assistance prior to ordering.
Thank you for choosing Flowers Alperton for your online flower delivery in Alperton and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 286 A4089, Wembley, London, HA0 4LL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Alperton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Alperton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
