Fresh Flower Returns & Refunds at Flowers Alperton
Our Fresh Flowers Guarantee in Alperton
At Flowers Alperton, we are committed to delivering only the freshest, most beautiful flowers to our valued customers throughout Alperton and the surrounding areas. As your trusted local Alperton florist serving both households and businesses, we take immense pride in providing a fresh flower guarantee with every order. Customer satisfaction is at the heart of everything we do, and we are here to resolve any issues promptly.
Damaged-on-Arrival Policy
If your flowers arrive damaged, wilted, or in any unacceptable condition, please let us know as soon as possible. We recommend inspecting your delivery upon arrival. If you notice any problems, report them within 24 hours to ensure eligibility for a replacement or refund. To help us quickly process your request, please provide details and a photo of the received flowers.
We understand how important it is for your occasion to be celebrated with the perfect floral arrangement, which is why we work swiftly to resolve damaged-on-arrival issues with the utmost care and attention.
Freshness Window
Flowers Alperton stands by a freshness window of a minimum of 5 days from the moment your flowers are delivered. Our arrangements are prepared using premium stems sourced daily to maximise vase life. If your flowers do not remain fresh for at least five days, given normal care and placement, please reach out to us. We will guide you on how to proceed and determine the best solution for your situation.
Refunds & Replacement Options
Your satisfaction is our priority. If your flowers are damaged on arrival or fail to meet our freshness guarantee, you can choose either:
- A full refund of your order value
- A replacement arrangement of equal or greater value delivered at no extra charge
We will work with you to provide a prompt resolution that best fits your needs. Please note that in some cases, we may request the original flowers be returned or collected to help us address any quality concerns with our suppliers.
Our Simple Complaints Process
If you are unhappy with any aspect of your order, delivery, or service from Flowers Alperton, we want to hear from you. Our team is dedicated to making things right. To make a complaint, simply contact us with your order details and the nature of your concern. We aim to acknowledge all complaints within one working day and resolve them as quickly as possible, typically within three working days.
All feedback is treated seriously as it helps us to continue improving our service for the residents and businesses of Alperton.
Trusted Local Florist Serving Alperton
Flowers Alperton is proud to be the chosen florist for countless customers in and around our area. Our reputation for customer care and quality flowers has been earned through years of dedication. We are always here to answer your questions or discuss any issues, ensuring your flower experience is positive from start to finish.
Thank you for choosing Flowers Alperton for your floral needs. Your trust inspires us every day to deliver perfection—fresh, beautiful flowers, every time.
